Refund Policy

Basic Refund Policy
Our refund policy is designed to ensure fairness and transparency for all parties. Please review the terms below:
1. Eligibility for Refunds

• Refunds are available for services or products that:

  • Have not been delivered or initiated.

  • Were found to be defective, incomplete, or significantly different from the agreed terms.

2. Refund Timeframe

• Requests for refunds must be submitted within [specific timeframe, e.g., 14 days] of the transaction or service delivery.

• Refunds will not be issued for requests made after this timeframe unless extenuating circumstances are demonstrated.

3. Refund Process

• Customers must submit a refund request via email or an official form, including:

  • Proof of purchase (e.g., receipt, order number).

  • A clear description of the issue or reason for the refund.

4. Refund Options
Customers can choose one of the following:

• Full refund to the original payment method.

• Credit toward future services or products.

• Replacement or re-performance of the service, if applicable.

5. Non-Refundable Items/Services
Refunds will not be provided for:

• Services already rendered in full or significantly completed.

• Products that have been used, damaged, or altered post-delivery.

• Custom or personalized orders, unless defective.

6. Resolution Timeline

• Approved refunds will be processed within [specific timeframe, e.g., 7-10 business days] after confirmation.

• We strive to resolve all refund-related issues promptly to ensure customer satisfaction.

7. Exceptional Cases
We understand that unique situations may arise. For any concerns outside the terms outlined above, please contact us directly at [johnsontim@timmyvo.com], and we will work to find a resolution that benefits all parties.
This policy aims to ensure fairness and satisfaction for both customers and our team. If you have any questions, please do not hesitate to reach out!